Refund policy

Return & Refund Policy

Last Updated: 12 August 2026

At Glow Edit, we're committed to making skincare and self-care shopping simple, convenient, and stress-free. If you're not completely satisfied with your purchase, we're here to help.

14-Day Returns

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • All accessories, manuals, and included items are returned.
  • Proof of purchase is provided.

To initiate a return, please contact us at support@glowedit.co.za with your order number and details of the item you'd like to return.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once reviewed, we'll arrange a replacement, refund, or store credit where appropriate.

Refunds

After we receive and inspect the returned item, we'll notify you of the outcome.

Approved refunds will be processed within 5–10 business days to the original payment method used during checkout.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

  • If the item is faulty, defective, damaged, or incorrectly supplied, Glow Edit will cover the return shipping costs.
  • For change-of-mind returns, return shipping costs are the responsibility of the customer.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned once opened or used:

  • Skincare and personal care products
  • Beauty and hygiene items
  • Products showing signs of use
  • Gift cards
  • Clearance or final-sale items

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it falls under our standard return policy.

Consumer Protection

This policy complies with the provisions of the South African Consumer Protection Act (CPA) and does not affect any statutory rights available to consumers under South African law.

Need Help?

Questions about returns, refunds, or your order?

📧 support@glowedit.co.za

Or use our Contact Us page and we'll get back to you as soon as possible.

The Glow Edit Promise

At Glow Edit, we're all about making your everyday skincare routine feel a little better. We carefully select products that bring a little more glow, care, and confidence into your routine.

If something isn't right with your order, we'll always do our best to make it right.

Glow Edit
Glow your way. ✨